Notice to Customers Who Use Electrically Operated Life-Support Equipment
If any member of your household depends on electrically operated life-support equipment, please let Jersey Central Power & Light (JCP&L) know by calling 1-800-662-3115. JCP&L will send you a form that must be completed and signed by your physician every year to verify that you have life support.
When they receive your completed form, JCP&L will add your name to their critical care list. The list will be used during a power outage to contact all critical care customers by telephone if the outage may affect their electric service for more than 24 hours. In addition, the list will be provided to county and Municipal Offices of Emergency Management.
There is no charge for this service. It’s also important that life-support customers have a contingency plan, such as a battery backup.
If you have any questions about our Critical Customer Care Program, or to sign up, please call 1-800-662-3115.
Attention Customers Who Rely on Electrically Operated Private Wells for Water
JCP&L maintains a list of customers with private wells. These customers are contacted by telephone if a power outage is expected to affect their electric service for more than 24 hours – in which case, they’ll be advised of locations where water and ice are available. In addition, the list is provided to county and Municipal Offices of Emergency Management.
There is no charge for this service. To join JCP&L’s Private Well Customer Service, please CLICK HERE to complete the form and mail it along with your monthly bill payment. If you no longer wish to participate in this service, or if you no longer have a private well, please make note of that on the form and mail it to JCP&L.
Customers who have previously signed up for this service are already on this list and do not need to contact JCP&L again.
Customers who want to participate in this service should print, complete the mail the form to:
JCP&L Private Well Customer Service
PO BOX 367
Holmdel, NJ 07733-0367
Attention: Revenue Operations