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Communications
On November 28, 2016 Middletown entered a shared services agreement with the Monmouth County Sheriff's Office Communications Center. They handle all calls, dispatch, and telecommunications services for Police, Fire, and EMS. This includes both 911 calls and non-emergency calls to the police regular phone numbers.
Their website is at MCSO Communications. All public Safety Telecommunicators and Call Takers in the CALEA accredited center are trained in both 911 and Emergency Medical Dispatching. They provide the caller of a Medical Emergency with pre-arrival instructions depending on the nature of the call.
The center also handles dispatch for the 11 volunteer fire companies, 5 volunteer first aid squads and the MEMS paid service within the Township of Middletown.
911 is the one phone number our citizens can count on for immediate help during an emergency, from a traffic accident to a life-or-death medical crisis. While many people know that by dialing that number, they can expect an ambulance, firefighters or the police, many don’t understand the importance of the questions asked during a call and how they can help dispatchers respond faster and better.
When presented with a 911 call the Communication Center Operator will ask various questions. The most basic question utilized by the operator is, "911, where is your Emergency?" Most emergencies occur in or around the home, however, with the introduction of wireless technology (cell phones) it is now incumbent upon the 911 operator to ascertain the exact location of the call. Please provide as much information with regard to the address as possible (cross streets, etc.).
- Any fire emergency
- Any immediate or potential threat to life or property
- Any medical emergency
- Any other actual or perceived emergency
- Any suspicious persons, vehicles or activity
- Any type of fight or disturbance
- Any vehicle accident